Commercial Business Analyst
Hotelbeds
- Mallorca, Baleares
- Permanente
- Tiempo completo
- We are the leading global independent Bedbank in the travel industry, reshaping the travel ecosystem & empowering choice for partners & travelers
- Our role in the ecosystem: Empower & connect travel companies worldwide – from accommodation to transport, activities & payments, from local to global brands.
- We operate in a hugely fragmented industry, the B2B travel arena. As a high-value intermediary, we connect our clients (retail travel agencies, tour operators, online travel agencies, etc.) with suppliers all around the world (hotels, payments, transfers, activities & theme parks)
- Palma de Mallorca (with offices all around the world)
- Support the CCO Office to optimize the customer lifecycle journey, with a primary focus on customer acquisition and retention. in the short, mid, and long-term.
- Responsible for analyzing commercial data to identify trends, patterns, and opportunities for business growth
- Collaborate with cross-functional teams to understand business objectives, identify opportunities and implement solutions to optimize commercial operations.
- Strong communicator with strong analytical abilities, capable of translating complex data into actionable insights and effectively communicating high-level business updates as well as granular data analysis.
- developing growth strategies, and providing strategic insights to drive business success.
- Provide the Leadership team with recurring and ad-hoc data analysis and comprehensive reporting as well as generate momentum, regional ownership, and overall support to speed up the team’s action plan.
- Support and manage the enhancement of business processes and proactively identify opportunities to increase customer Success.
- Provide support to key commercial functions through rigorous and deep analysis that facilitates understanding root causes & actions to be taken. Identify best practices, share, and reapply across the organization.
- Follow up on the opportunities and tasks generated to the commercial teams.
- Develop presentations with conceptual and/or quantitative analysis that facilitate top management decision making.
- Strong Analytical, numerical, communication and presentation skills to be able to interpret, summarize and present complex data sets from multiple sources in a simple and comprehensive way.
- Effectively manage communication at senior level
- Be able to report KPIs and performance metrics in a structured manner as well as develop analytical models to facilitate decision making.
- Leadership skills to set direction and inspire team members and build relationships with key stakeholders to achieve their goals.
- Detail oriented and organized, with the ability to manage multiple projects simultaneously
- Strong interpersonal skills, with the ability to collaborate effectively across all level sof the organization
- Experience working in a fast-paced dynamic environment with tight deadlines and competing priorities
- Methodical and organized mindset with the ability to think critically and develop innovative solutions to business challenges
- Tableau, Excel, and PowerPoint knowledge
- Proactive and autonomous approach to working.
- Critical thinking, collaboration & creativity
- Languages: English, Spanish
- Bachelor’s degree in business administration, marketing statistics, data analytics or a related field
- Several years of experience in customer retention, customer service, sales, or marketing roles. Experience in travel industry is a plus.